Terms of Service

By creating an account or otherwise using EduBank, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use EduBank.

• You must be at least 13 years old to create an account. Users between 13 and 18 need a parent or guardian's approval for any paid subscription.
• One person, one account. Account sharing is prohibited and grounds for immediate suspension.
• You are responsible for keeping your password safe. Notify us at security@edubank.app if you suspect unauthorised access.
• You can close your account at any time from Settings → Account → Delete. Some data is retained per our Privacy Policy.

3.1 Plans

EduBank offers Free, Trial (14-day Pro), Pro (৳249/month) and Pro Max (৳449/month). Prices include VAT where applicable.

3.2 Auto-renewal

Pro and Pro Max renew automatically each month. You can cancel any time before the next renewal — cancellation takes effect at the end of the current period.

3.3 Refunds

We refund within 7 days of a Pro / Pro Max purchase if you have not used more than 10% of the period's exam quota. Teacher's Space refunds are governed by clause 5.

3.4 Failed payments

If we can't collect your subscription fee, your account drops to Free at the next billing date. Your exam history and EduCoins are preserved.

• EduCoins are an in-app reward unit. They have no cash value and are non-transferable between accounts.
• Earn rules and spend prices are configured by EduBank and may change with notice in-app.
• EduCoins do not expire while your account remains active.
• Fraudulent earning (multi-accounting, vote rings) leads to forfeiture and possible suspension.

When you enrol in a teacher's space:

• The teacher sets the price, schedule and rules. EduBank charges a platform fee on the transaction.
• You can rate the space after 15 days enrolled OR 3 exams attended — whichever comes first.
• Once you rate, you forfeit the right to a refund for that enrolment. Rate carefully.
• Refund requests are reviewed by both EduBank and the teacher. Approved refunds are returned to the original payment method within 14 days.
• Contact details (phone / email) shared by a teacher are for course-related communication only. Misuse is grounds for suspension.

You keep all rights to anything you post (questions, comments, polls). By posting, you grant EduBank a non-exclusive, royalty-free licence to host, display and moderate it within the platform.

We may pre-filter content for prohibited words and remove anything that violates clause 7.

You will not:

• Post hateful, sexually explicit, abusive or harassing content.
• Impersonate other people or claim to be an EduBank moderator.
• Use the platform to cheat in real-world exams (no leaking question banks, no exam-time impersonation).
• Scrape, copy or republish our question content without written permission.
• Attempt to breach our security or interfere with the platform's operation.

The EduBank name, logo, design, software and AI-generated question explanations are owned by EduBank Ltd. or licensed to it. You may not copy or reuse them outside the platform without written permission.

We can suspend or terminate accounts that violate these Terms or applicable law, with notice where reasonable. On termination, your subscription is cancelled and the data-retention rules in our Privacy Policy apply.

EduBank is provided "as is". We do not guarantee that:

• AI-generated questions are free of any error;
• the platform will be uninterrupted or error-free;
• using EduBank will result in passing any specific exam.

We do, however, work hard to keep the question bank accurate — and you can flag any error in one tap.

To the extent permitted by Bangladeshi law, EduBank's total liability for any claim arising out of these Terms is limited to the greater of ৳5,000 or the amount you paid us in the 3 months preceding the event.

We are not liable for indirect losses such as missed scholarships, exam attempts or career outcomes.

These Terms are governed by the laws of the People's Republic of Bangladesh. Disputes will first be referred to good-faith negotiation, and if unresolved within 60 days, to the courts of Khulna.

Legal queries: legal@edubank.app · Postal address: EduBank Ltd., Khulna Sadar, Khulna 9100, Bangladesh. EduBank Ltd. is a wholly-owned product of Texion Technologies Ltd.